How are your gift baskets shipped?
We ship all of our gift baskets via UPS. We ship your basket as soon as possible unless there is a specific shipping date noted in the comments section of your order. The most common shipping methods are UPS Ground, 3 Day Select, 2nd Day Air and UPS Next Day. We also offer reduced shipping rates for orders containing multiple baskets to the same location or large corporate orders. Call us at 518-729-5500 for details.

Are your delivery times guaranteed?
Yes! Delivery Dates are guaranteed for Ground, 3 Day, 2 Day and Overnight. Please know that if the gift recipient is unavailable and UPS was unable to deliver the package, this does not qualify as a missed delivery. Also, circumstances beyond our control or UPS's, such as severe weather, natural disasters and so forth void any delivery guarantee.

Do you ship the same day?
Yes! On normal days we take orders to ship the same day until Noon EST. If it is past Noon and you still need an item shipped the same day please call us at 518-729-5500 as we may be able to get your order to our shipping facility in time to be processed.

What if we get an incorrect or incomplete Address?
Remember - we ship to the EXACT address you provide us. If a gift basket is shipped to an incorrect or inaccurate address then it is not our liability if it is returned to us please contact us so we can resolve the issue. Unfortunately, UPS charges us a return shipping fee. We in turn will have to charge you this fee which is at minimum $15.
Once a package is picked up by UPS with an incorrect or incomplete address there is little we can do. On occasion we can reroute a package to the proper address if we are notified in time. There is a $15 fee for an address correction when a package is in route. Unfortunately this correction is not always successful and may be returned to us. UPS does not always notify us to inform us that there is a problem delivering the package and we often do not find out there is an issue until the package is returned. In these rare instances, we ask for your patience and understanding and promise in return to do everything in our power to make sure your gift arrives in perfect condition and as soon possible (within reason).

How do you pack your gift baskets?
We use state-of-the-art packaging technology to insure your gift arrives in pristine condition.

Can I cancel or change my order?
We immediately process your order once it is submitted to make sure it gets to its intended recipient as soon as possible. For this reason an order can not be canceled or modified once it has been submitted.

Return Policy:
Since most of our gifts are perishable we can not accept them for returns. If you are unhappy please contact us and we will attempt to resolve the issue.

Note on Gifts with Chocolate or other Perishables
All gifts containing chocolate must be shipped next day and not through the weekend. This is to insure the quality of your gift when it is received. These gifts have special shipping notes and only have the overnight shipping option available.

Substitution Policy
On rare occasion we may run out of a specific item included in your gift. This can be due to many reasons as rest assured that this does not occur often but when it does we reserve the right to substitute an item of equal or greater value.

Damaged Items:
If an item is damaged upon delivery please make sure UPS is notified about the damages and contact us so we can quickly resolve the issue. The customer is responsible for reporting these damages to UPS.